Highly Available Solutions

Highly Available Solutions technology resourcing services are designed for organizations that need systems engineers an ad hoc basis to supplement their own team.  Resourcing is an agile outsourcing service from Highly Available Solutions, which provides high quality, skilled  Unix, Linux,  Network, or security  experts for short and medium term projects. These Highly Available Solutions employed engineers and consultants are available at short notice and at competitive hourly and daily rates with no minimum period restriction.

Technology Resourcing not what you had in mind? Please see the Placement and Contract Hire area.

Resourcing Benefits:

1. Level of proficiency - Highly Available Solutions Resourcing only provides highly skilled, qualified and experienced engineers and consultants.

2. Low cost, high value - Highly Available Solutions Resourcing rates compete with short term contractors whilst providing so much more value. You get the expert, but with the support of the entire Highly Available Solutions team.

3. Pool of experts - In the event that the resource we have provided is unable to attend, we will quickly install a replacement to ensure there is no disruption to project timescales.

4. Quality guarantee - Highly Available Solutions are liable for the performance of our technical resources and we ensure your satisfaction.  Avoid the painful recruitment process, insurance expense, and HR burden. Our resources are all Highly Available Solutions employees, proven capable and trustworthy.

5. Ongoing support - Having developed a familiarity with your team and your IT environment, Highly Available Solutions are available on-demand to support the development and life cycle of your systems.
Resourcing Process

Whether you’re looking to troubleshoot a failed server, complete a delayed infrastructure project on time, or provide temporary staff augmentation, Highly Available Solutions has a skilled pool of highly experienced, certified engineers available immediately. We will help you to identify the skills you need in order to provide the ideal resource, quickly and economically.

Resourcing Steps:

Resourcing Skills:
A detailed skills framework incorporating the skills of the Resourcing Services Team is available upon request. The team is continually expanding and new skills and proficiencies are frequently added.

Accurate audits provide an independent view of where you stand today. Provided free of charge as a precondition of support or as a separate service to establish the effectiveness of your IT solution to meet your business needs.

We perform a full audit of your Network Infrastructure and document the results in an easy-to-read report. We highlight any concerns with the topology or configuration issues and suggest areas where performance may be improved. It identifies and documents vulnerabilities or inadvisable configuration in your IT systems and networks which may compromise the confidentiality, integrity or availability of information held on that IT system.

This enables us to ensure that your systems are secure and optimised according to industry best-practice but also provides us with the vital information required to deliver effective and speedy resolutions to your support issues. The documentation forms the basis of any Service Level Agreement and will be updated in line with the development and evolution of your IT systems.

Features:

* On-site and Remote Access Systems Audit
* Server Security, Configuration and System Patches
* Network Security and Firewall Penetration
* Virus, Spam and Malware Protection
* Data Access and Storage
* Data Backup and Disaster Recovery
* Full Systems Documentation and Review
* Systems Design and Evolution Recommendations

Benefits:

* An audit helps to ensure your IT environment, applications and data are adequately secure, controlled and productive to give reasonable return on investment.
* Peace of mind and an objective view of your systems health and suitability
* The ability to preempt and proactively address potential vulnerabilities and system failures
* Ensure you have sufficient protection from viruses and hackers
* An awareness of IT Best Practices and advice on its implementation
* Full documentation to inform and enable Highly Available Solutions and your internal IT team to support and manage IT systems effectively

Enterprise Monitoring and Reporting is designed to provide tangible benefits to any organization that is continually reliant on IT.  In an effort to contain spiralling costs, improve operational efficiencies and raise service levels, many organisations have moved to outsource the management of these non-core activities.

Using state-of-the-art monitoring tools and industry leading skills and expertise, we monitor your systems and data center for everything from hardware resource usage through to application response times to content delivery.  With threshold management and anomaly detection systems, we work proactively to ensure your systems stay available and responsive.  We provide you with detailed reports so that you can measure our performance, and make informed decisions about your data center infrastructure based on tangible data.

And all of this without the need for extensive overheads, local centralized management servers or software.

Features:

* Free Standard Set-Up
* Monitoring & Reporting 24 hours a day, 365 days a year
* Monitoring of Hardware, Operating System and Applications (Microsoft, UNIX and Linux)
* Distributed monitoring systems from various tier one data centers
* Availability and Status Polling
* Automatic Threshold Alarms and Anomaly Detection
* Priority Alerting and Fault Management (HA Solutions Helpdesk)
* Server Health Reports by Location or Function
* Executive Service Level Report

Benefits:

* Protects your business functions that rely on IT, 24x7x365 without the need for investment in skills, manpower or IT infrastructure
* Eliminates downtime by proactively monitoring your networks health and preempting system failure
* Reduces the risk of high IT recovery costs and trouble shooting time by high-lighting and resolving IT issues before they have an impact on your business
* Informs through reporting our customers receive comprehensive access to reports detailing performance and management data to measure our performance and provide data for trend analysis and capacity planning

Hosted solutions enable you to respond quickly to changing business needs with the provisioning of additional capacity and management. The many benefits of hosting from HA Solutions include reduced costs, resilience and budgeted fixed annual costs. Deployments of new or changed systems including saving on the initial costs of internal hardware deployment. Then there is redundancy to consider - what if your office hardware fails?

Not a problem. The hosted information is securely backed up and can be ready again in an instant, should the unthinkable happen.

Hosted solutions in Tier 4 data center with redundant and resilient fail over Internet connections eliminate any vulnerability.

Your hosted data is as accessible from anywhere in the world as it is from your office, without having to invest in costly network hardware. HA Solutions' hosting makes working remotely exactly the same as if you were in the office.

Features:

* Co-located or industry leading dedicated servers
* A continuously tested and maintained (version-controlled) build designed with Internet security, performance, and reliability in mind
* Complete support for all hardware with spares on site
* Flexible cabinet space
* Multi-gig Network Backbone
* Secure Class A data center Facilities
* Data Back up & Restore
* Virtual Private Servers powered by Sun Solaris or Debian Linux
* Enterprise email hosting
* Enterprise DNS hosting

Benefits:

* Provides an IT solution with increased flexibility and resilience
* Reduce exposure to unexpected capital expenditures
* Streamlined support channel
* Provides redundancy for mission critical operations that minimize single points of failure
* Guarantees perpetual optimal performance and security
* Frees up your existing data center or server room for better usage
* Decreases dependency on internal IT staff
* Industry-leading Service Level Agreements (SLAs)

Managed Services provided by HA Solutions allows you to free up vital management time and company resources, enabling you to focus on growing your business.

Your IT assets are important to your business, however, protecting and preserving your investment requires a wide range of skills and resources.  By acting as a prime contractor for your multi-vendor support needs, we will manage your IT infrastructure to reduce complexity and costs whilst continuously raising service quality.

We physically attend your site to perform fixes or re-locations. We provide resources that are mobile and support multiple vendors.

We will deliver and maintain an infrastructure that meets your immediate and anticipated requirements. We will continually review your IT environment and develop and evolve a solution that makes best use of your investments.

We commit to delivering measurable value through governance, behaviours and values according to industry best practice.

Features:

* On-site and Remote Systems Management and Administration
* Dedicated Technical Account Manager and Expert Team
* Server, Desktop and Network Management & Administration
* Management of Back Up and Disaster Recovery
* Email and Network Security Management
* User Administration
* License and Patch Management
* Systems Design and Evolution


Benefits:

* One monthly or annual charge enables you to confidently predict IT expenditure across the entire enterprise for accountable ROI
* With tailored and detailed SLA driven performance metrics, you can be assured that at least minimum performance levels will be met
* The dedicated Technical Account Manager ensures a close and effective relationship with your in-house IT manager and their team
* We drive down your overheads with reduced recruitment costs, IT administrators salaries, training and management commitments
* We will manage as little or as much of your systems deployment, development, administration and support as you need, enabling your IT team, if you have one, to focus on your core business.